Francesco Mastrogiacomo profile picture
A multidisciplinary product designer specializing in mobile, web and desktop experiences, with a focus on scalable solutions. I take ideas from concept to launch, iterating them through a user-centered design process.

Experience
In my current remote position, I collaborate with developers from 10 SDK teams to create and maintain our Chat Messaging product and Figma Design system for iOS, Android, tablet, mobile and desktop web platforms. Additionally, I'm working on our React web dashboard, providing real-time analytics, user management, permissions, customization, and external integrations. Furthermore, I'm improving our Moderation dashboard through user feedback allowing customers to find, monitor, and resolve harmful content with minimal effort thanks to an AI-driven message flagging. And finally I supervised a small team of product designers, overseeing their workflow, providing guidance and mentorship as needed and setting up workshops to share our knowledge.
Using DesignOps strategies I work closely with developers, making sure we deliver high-quality solutions. We ensure the products evolve in line with real needs, by staying aligned with business goals and regularly discussing customer feedback. My design process is user-centered and covers every steps from initial research to product launch and ongoing iterations. With over a decade of diverse design experience, I offer a holistic approach to tackling creative challenges.
My work experience spans from service marketplace, mobile TV, mobile banking and betting apps to mileage tracking, SaaS dashboards, Chat SDKs and video conference apps. Previously, I designed a mobile app that allows service professionals to browse interesting jobs in their area, communicate with clients and manage their public profile. Our cross-functional team included developers, a product owner, data scientist, marketing and customer service. I built the app's design system in Sketch and Figma in collaboration with developers, and tested every iteration with real users. The app is written in React Native.

Skills
Core: Design systems, User Experience (UX), Research & Strategy, Wireframing & Prototyping, Micro-interactions, UX Writing, Typography. & Layout Design, Agile & Lean UX, Accessibility (A11Y).
Others: Design Thinking
& Design Sprints, Illustrations & Iconography, Branding & Visual Identity, Motion & Interaction Design, Content Strategy & Information Architecture, understanding of Html, CSS, React Native, native iOS/Android and their limits.
Languages: English - Bilingual proficiency, Italian - Native.

Tools
Design & Prototyping: Figma, Framer, Sketch, Adobe XD.
Graphic & Motion Design: Adobe Photoshop, Illustrator, After Effects, Spline, Principle, Haiku, Rive.
Product Analytics: Pendo, PostHog.
User Insights: Dovetail, Productboard, Gleap.
Collaboration: Miro, Notion, Jira, Linear.
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